Transform Your Customer Experience

Join leading telecom operators who trust Promon CRM to deliver exceptional customer service. Get insights from real implementations and see how we're revolutionizing customer relationship management.

Image of Customer 360
“Single view of customers with accounts, subscriptions, usage, tickets, and billing history.”Customer 360
Image of Sales Automation
“From lead-to-order with integrated product catalog and eligibility rules.”Sales Automation
Image of Dashboards & Reports
“Real-time KPIs, churn prediction, and revenue reports with configurable dashboards.”Dashboards & Reports
Image of Contract Management
“Create, track, and analyze B2C/B2B contracts with renewals, approvals, and compliance tracking.”Contract Management
Platform Features

Built Around How Operators Actually Work

Capabilities that connect teams and streamline operations.

360° Customer View

Complete lifecycle visibility across plans, tickets, orders & usage with live service status, add-ons, device info & entitlements.

Customer Interaction Timeline

Consolidated view of emails, calls, tickets & workflow history with account hierarchies for enterprise structures.

Account Hierarchies

Support for enterprise structures, multi-location & child accounts with role-based access controls.

How It Works

Real-Time Sync. Always in Alignment.

Promon CRM keeps every team working with the same, up-to-date customer context — synced across billing, catalog, orders, and care.

Sense

Data Collection

Capture customer interactions, behaviors, and preferences across all touchpoints

Sync

Real-Time Processing

Process and synchronize data across billing, catalog, orders, and care systems

Serve

Unified Experience

Deliver consistent, personalized experiences with complete customer context

Integrations

Connected to Your Telecom Ecosystem

TMF-aligned CRM that keeps customer data, orders, and services perfectly in sync across your BSS/OSS ecosystem.

Billing & Charging Systems

Product Catalog & CPQ

Order Management & Workflow Engines

Network & Provisioning Systems

Identity & Access Management

Payments & Notifications

Why Promon CRM

Built for telecoms: unified customer view, streamlined operations, and seamless integrations.

Integrate with your telecom stack

Connect billing systems, product catalogs, and network services. Sync customer data across all touchpoints with TM Forum APIs.

+1,000's more
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Sales Team
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Customer Care
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Billing Ops
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Product Team

Unify teams, deliver better

Sales, support, and operations work from the same customer data with consistent workflows and real-time updates.

360° Customer View

Unified timeline of all customer interactions, orders, and support history in one place.

Streamlined Sales Pipeline

Visual Kanban boards with automated follow-ups and real-time deal insights.

Integrated Order Management

Seamless order capture and processing with product catalog and billing integration.

Workflow Automation

Automate lead assignment, follow-ups, and routine tasks to focus on customer relationships.

Real-time Sync

Customer data stays synchronized across billing, catalog, and network systems automatically.

Frequently Asked Questions

Frequently asked questions

Yes. We expose stable APIs and adapters to integrate with existing stacks.

Cloud‑native microservices, on your cloud or ours, with CI/CD and observability.

We follow industry best practices for auth, encryption, and auditability.