A Steady hand on critical Systems
Real-time oversight of network-dependent services to maintain stability and protect customer experience.
What Our NOC Covers
From Datacenter to Subscriber Journeys
Infrastructure Monitoring
Databases, Storage (NAS), Servers, VMs, Hardware health
Business Process Monitoring
Business processes such as Billing, DWH loads & API Failures
Network Connectivity
Connectivity health and network interface thresholds
Service Management
Mobile sessions / reservations / service queues
Anomaly Detection
Failed provisioning & order flow anomalies
Real-Time Monitoring
Comprehensive monitoring and alerting tools for proactive network operations
Rapid Response — "Resolve Before Customers Notice"
Tier-based Operating Model
Tier-1
24/7 first response, restarts, proactive clean-ups
Tier-2/3
Deep analysis and corrective action
RCA
Issued for Sev-1 & Sev-2 incidents
Severity SLA Guarantees
Sev-1
Response within 30 minutes
Sev-2
Response within 1 hour
Continuous Work
Until workaround or resolution
Security & Audit-Ready Reliability
OS & DB Patching
OS & DB Patching
Production, DR and test environments
Password Rotation & Access Control
Password Rotation & Access Control
Local users (non-AD) management
Security & Compliance Audits
Security & Compliance Audits
Support for annual external audits
Lifecycle Upgrades
Lifecycle Upgrades
Improving HA + security posture