AI-Powered IT Operations

From Alerts to Answers. From Incidents to Resolution.

Bring operational data, monitoring signals, and AI-assisted investigation together to help your teams understand issues, identify potential root causes, and coordinate recovery across your technology environment.

Book a Demo →Explore Our Capabilities ↓
Command centre · every domain, one viewSimulated demo data
Open situations0
Critical (P1)0
AI investigating0
Awaiting approval0
Auto-resolved today0
BSS Degraded
OSS Degraded
Apps At risk
Infra Healthy
APIs At risk
IDDomainIncidentSevInvestigationProgress
SIT-3107BSSService activation failures, prepaidP1RCA ready 87%
SIT-3109OSSCell site cluster degraded, NorthP2Correlating
SIT-3110BSSRating errors on roaming usageP2Investigating
SIT-3112IntegrationCRM to order API timeoutsP3Awaiting approval
SIT-3113ApplicationMediation queue backlogP3Remediating
SIT-3115InfrastructureCatalogue DB replica lagP4Resolved

The challenge

Complex Systems. Disconnected Signals.

Modern telecom and IT environments generate alerts across applications, networks, infrastructure, databases, and integrations. Understanding how these events relate to one another can be time-consuming and delay incident resolution.

  • Alert Overload

    Multiple alerts can obscure the underlying issue and make prioritisation harder.

  • Disconnected Systems

    Critical evidence is spread across monitoring tools, logs, applications, and infrastructure.

  • Manual Investigation

    Teams spend time correlating events and searching for possible root causes.

  • Delayed Recovery

    Fragmented workflows can slow troubleshooting and coordination between teams.

PROV adapter 5xxHSS iface timeoutOrder API errorPROV adapter 5xxActivation queue lagCRM sync warningOrder API errorHSS iface timeoutOrder stuck > 15mAPI p95 latencyPROV adapter 5xxLog error spike
SIT-3107 · BSSPrepaid activations failing12 alerts from provisioning, HSS, order and API sources grouped into one situation.

One operational view

One Platform Across Your Technology Landscape

Bring incidents and service information together across telecom BSS, OSS, applications, infrastructure, and integrations. Give operations teams a clearer view of what is happening and where attention is needed.

BSS

Order management, charging, billing, activation, and catalogue-related operations.

Example incident typesOnboarding / activation failureCharging and rating errorInvoice generation failureCatalogue sync mismatch

OSS

Network events, service degradation, provisioning, and service assurance.

Example incident typesNetwork element outageService degradationProvisioning system failureService assurance alert

IT & Integrations

Applications, infrastructure, databases, APIs, and connected systems.

Example incident typesApplication service crashDatabase slowdownAPI timeout errorsMessage queue delay

AI-assisted investigation

Investigate the Problem, Not Just the Alert

Use connected operational evidence to support a structured investigation, from the first signal to a recommended response.

SIT-3107 · Prepaid activations failingSimulated demo scenario
Duplicate removal12 → 7
Pattern rules7 → 4
Topology & change4 → 2
AI clustering2 → 1
One situationPrepaid activations failingBuilt from provisioning, HSS, order and API alerts. Every grouping is explainable, and operators can split or merge.

Controlled remediation

AI-Powered Investigation. Controlled Recovery.

Coordinate technical remediation through predefined actions, risk controls, and recovery checks.

Proposed fixRestart charging adapter
Auto executeLow risk, e.g. retry a provisioning order
ApprovalHigher risk, e.g. restart an adapter, re-sync a catalogue
BlockedNever automated, e.g. delete subscriber data
1 · Pre-checkPassed
2 · ActionCompleted
3 · Post-checkRecovery confirmed
Rollback runs automatically if the post-check failsExample configuration

  • Automate

    Execute approved, low-risk actions when the configured conditions are met.

  • Approve

    Require authorised review before higher-risk actions proceed.

  • Validate

    Check recovery and escalate when an action fails or the issue persists, where supported.

Built around evidence and accountability:Actions should follow approved policies, and uncertain findings should be escalated rather than treated as confirmed root causes.

Business value

Make Every Incident More Actionable

Help your operations teams move towards faster investigation, more consistent workflows, and better visibility across complex environments.

  • More Efficient Investigation

    Spend less time manually gathering information.

  • Reduced Alert Noise

    Focus attention on related, actionable events.

  • Consistent Recovery Processes

    Use repeatable, controlled remediation workflows.

  • Greater Operational Visibility

    Understand incident progress, evidence, and recovery outcomes.

Ready to Transform Your IT Operations?

Explore how AI-assisted investigation and connected operational workflows could support your business.

Book a Demo

Concept demo: incidents, data and results shown are simulated.