AI Operations Platform

From Insights to Solutions. AI Ops and ServiceOps, Together.

One configurable operations platform connecting technical investigation with incident management. Bring your tools, operational workflows, and service processes together across telecom BSS, OSS, applications, infrastructure, and integrations.

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Configure once, run many workflows, share every incident

ConfiguratorConnects tools, MCP servers, agents, knowledge. Sets rules, actions, approvals and tests, then publishes.
registers
Connected systemsMonitoring, logs, databases, APIs, AI agents, knowledge bases, ITSM, chat, paging.
publishes blocks
Operator workflowsSource · Filter · Correlation · AI investigation · RCA · Decision · Remediation · Validation · Ticket update
runs on
AIOpsIngest and normalise alerts · correlate into situations · AI investigation and root cause · remediation and recovery validation
situation, RCA
approvals, status
ServiceOpsIncident and ticket lifecycle · ownership, escalation, SLA tracking · approvals · operational reporting

One platform, two capabilities

Technical Operations and Service Management. Connected.

AIOps investigates technical issues and coordinates recovery. ServiceOps manages the incident lifecycle, ownership, approvals, and service-level tracking. Together, they connect technical action with operational accountability.

AIOps

Technical investigation and recovery

  • Monitoring integration and event correlation.
  • AI-assisted investigation and root-cause analysis.
  • Remediation orchestration.
  • Recovery validation.

ServiceOps

Incident and service management

  • Incident and ticket lifecycle management.
  • Assignment, ownership, and escalation.
  • SLA tracking and approvals.
  • Operational reporting and customer updates.

How they work together:AIOps provides the technical findings and recovery status. ServiceOps coordinates the incident, responsible teams, approvals, and service-level commitments.

Connect your operational ecosystem

Your Systems. Your Services. One Connected View.

Configure connections to the tools and data sources needed to support your operational workflows.

Monitoring & Logs

Connect supported monitoring platforms, network management systems, and log sources.

MonitoringNetwork NMSLog platforms

Databases & APIs

Access relevant database records, API responses, and application information through approved integrations.

DatabasesREST APIsStreams
PpromonAIOps + ServiceOps+ Add a new connector

Knowledge & Service Maps

Use runbooks, historical incidents, known errors, and service dependencies to support investigation.

RunbooksPast incidentsKnown errorsService map

ITSM & Notifications

Connect supported ticketing, incident management, approval, and notification workflows.

TicketingApprovalsChatPaging

Integration availability depends on the selected systems, connector support, and implementation scope.

Configurable workflows and governance

Configure Once. Build Workflows Around Your Needs.

Define how incidents are investigated and handled using configurable building blocks, reusable workflows, and controlled operational policies.

  • Blocks
  • Source
  • Filter
  • Correlation
  • AI investigation
  • RCA
  • Decision
  • Remediation
  • Validation
  • Ticket update
Example workflows
SourceOrder management alerts
FilterMinor and above, prepaid only
CorrelationSame order flow, 10 min
AI investigationOrder agent + DB agent
RCAEvidence required
DecisionConfident? Else escalateNo: escalate
RemediationRetry order, with approval
ValidationOrder status is Active
Ticket updateServiceOps incident

The same building blocks, arranged differently by each team for its own incidents. Every path ends in a ticket update or an escalation.

  • Reusable Workflow Blocks

    Combine event sources, filters, correlation, investigation, decisions, remediation, validation, and ticket updates into workflows.

  • Configurable Incident Categories

    Organise workflows around different incident types across BSS, OSS, applications, infrastructure, and integrations.

  • Permissions & Approvals

    Define who can configure integrations, operate workflows, approve actions, and access operational information.

  • Testing & Change Control

    Where supported, validate configurations, test workflows, maintain versions, and control publication of changes.

Implementation and operating models

A Structured Approach to Operational Transformation

Work with Promon to define the right scope, validate the approach, and establish workflows that fit your environment.

  1. 01

    Discover & Assess

    Understand your current systems, critical services, operational challenges, and integration requirements.

  2. 02

    Design & Configure

    Define the service model, connectors, incident categories, workflows, permissions, and remediation policies.

  3. 03

    Test & Validate

    Validate integrations and agreed workflows against representative scenarios before enabling production actions.

  4. 04

    Deploy & Improve

    Introduce the agreed solution, refine workflows based on operational feedback, and expand to additional areas as appropriate.

Choose how you operate

Platform Implementation

Configure the solution around your environment and enable your teams to manage day-to-day workflows.

Managed Operations

Explore operational support from Promon under an agreed service scope, coverage model, and set of responsibilities.

One Platform. Connected Operations.

Discover how AIOps and ServiceOps can work together to support your operational requirements, existing systems, and business priorities.

Schedule a Platform Discussion

Concept visuals: workflows, incidents and data shown are illustrative.