Privacy Policy

Promon Software Solutions Private Limited (“Promon”, “we”) is established in Chennai, India, and operates promon.co.in. This policy covers the public website, the contact form, and the newsletter. It is written so a contact in the UK or EEA can see what happens to their details.

Who we are

Promon Software Solutions Private Limited, 4th floor, Tek Towers, 11, Rajiv Gandhi Salai (OMR), Okkiyam Thoraipakkam, Chennai – 600 097. Email info@promon.co.in. We are the controller for website inquiries and newsletter subscriptions.

What we collect

If you send an inquiry we store your name, work email, company, role, country, current stack, what you need, a preferred call window, a go-live date if you give one, your message, and that you agreed we may store the request. If you subscribe we store your email and where you subscribed from.

Why, and on what basis

Inquiries: to reply to a scoping request and, if we work together, to take steps toward a contract. Newsletter: only if you subscribe, to send occasional notes about BSS work — consent, which you can withdraw by emailing us. We do not sell this data and we do not use it for advertising networks.

Where it lives

Inquiries and subscribers are stored in our CMS (Strapi) and may be copied to a mailbox or operations tool so a delivery lead can answer you. Processing takes place in India. If you are in the UK or EEA, sending the form means your details are transferred there so we can reply. Access is limited to Promon staff who need it.

This website does not collect subscriber, billing, or network data from your operator environment. Work on a live programme is under that contract, not this form.

How long

Inquiries are kept while we are talking and for a limited period afterwards so we can resume a programme discussion. Newsletter addresses stay until you ask to be removed. You can ask us to delete either sooner.

Site assistant

The “Ask Promon” chat on this website answers from public pages (products, services, case studies, contact). Your question is sent to our server for that reply. We do not keep a chat transcript as an inquiry record. If a language model is configured, the question is sent to that provider to draft the answer. Do not paste personal data, subscriber records, or operator material into the chat — use the contact form for a programme discussion.

Cookies and analytics

If Google Tag Manager or LinkedIn Insight is configured, those tools may set cookies to measure whether the site is doing its job. You can block them in the browser.

Your rights

Email info@promon.co.in to see, correct, or delete what we hold on you, or to object to processing. If you are in the UK or EEA you may also complain to your local supervisory authority. For a live programme, contract terms apply in addition to this page.

Contact us · European operators · Terms